Privacy Policy

At Cleobetra Casino, we value the trust our players place in us. Protecting your personal data is a priority, and we handle it in a secure, responsible, and respectful way. This Privacy Policy explains what information we collect, why we collect it, how we use it, and how we keep it protected, so you always know where you stand.

Please read this policy carefully before using our services. By using Cleobetra Casino, you confirm you understand and accept the practices described here.

Data Processing

This Privacy Policy describes how Cleobetra Casino processes personal data in line with applicable gambling compliance obligations. Processing personal data is necessary to provide access to our website, games, payments, and related services, and to meet legal and regulatory requirements (including identity verification and anti-money laundering checks).

Cleobetra Casino operates under the management of Dama N.V., a company registered in Curaçao, and its wholly owned subsidiary, Friolion Limited, based in Cyprus. Dama N.V. holds a gaming license issued by Antillephone N.V.

Your consent to this Privacy Policy is required to use our services. We may update this policy from time to time. If you continue using Cleobetra Casino after changes are published, this is treated as acceptance of the updated version.

Collection of Information

We collect personal information through our website and services. Depending on how you use Cleobetra Casino, this may include:

Registration and communication data: details you provide when creating an account or contacting us, such as your name, date of birth, address, email, phone number, and identity documents.
Interaction records: logs of conversations and requests made via email, live chat, or other support channels.
Transaction and usage data: information about deposits, withdrawals, payment methods, bet history, and how you use the website (such as logins, device details, IP address, and activity logs).
Compliance documentation: documents and information required for verification, fraud prevention, and meeting legal obligations, including KYC checks.

Usage of Information

We use the data we collect to:

Provide and manage our services, including account access and gameplay features.
Process deposits, withdrawals, and other transactions.
Deliver customer support and respond to your requests.
Perform identity verification and compliance checks (KYC/AML).
Maintain platform security, detect suspicious activity, and prevent fraud or illegal use.
Comply with legal obligations and enforce our terms and responsible gaming policies.
Improve our website and services through analysis and research.
Send marketing communications only where you have provided explicit consent.

Marketing Communications

If you opt in, we may send you promotional messages about Cleobetra Casino offers, products, and services. You can stop receiving marketing at any time by changing your preferences in your account settings or by contacting customer support.

Disclosure of Information

We do not sell or rent your personal data. We may share data only when necessary, including:

Within our group: to support account administration, security, and service delivery.
With trusted partners: where required to provide services or meet compliance duties.
With third-party providers: such as payment processors, identity verification services, fraud prevention providers, analytics services, and technical hosting/support vendors.

Where we share data, we do so under confidentiality and data protection obligations designed to keep your information secure.

Data Security and Retention

Cleobetra Casino applies appropriate technical and organizational security measures to protect personal data against unauthorized access, loss, misuse, alteration, or disclosure.

We keep your data only as long as needed for the purposes described in this policy and to meet legal and regulatory requirements. This may include retaining certain records for a minimum of five years after account closure to comply with anti-money laundering obligations, unless a longer retention period is required by law.

Cookies and Tracking

Cleobetra Casino uses cookies and similar technologies to help the website function properly, understand how visitors use our pages, improve performance, and support marketing (where permitted).

You can manage cookies through your browser settings. If you restrict or block cookies, some parts of the website may not work as intended.

Your Rights and Contact Information

Depending on your location and applicable laws, you may have rights to:

Access the personal data we hold about you.
Request corrections to inaccurate or incomplete data.
Request deletion of your personal data, where legally permitted.
Object to certain processing activities, including marketing.
Request restrictions on processing in specific situations.

To make a request or raise a concern, you can contact our Data Protection Officer (DPO) via email. If GDPR applies to you, you may also file a complaint with the relevant supervisory authority in your region.

Cleobetra Casino is committed to protecting your privacy while maintaining a secure and compliant gaming environment. If you have questions about this Privacy Policy or how your data is handled, please contact our support team.